Shipments and returns
Fast and Reliable Delivery
We aim to make your shopping experience smooth and hassle-free. Here’s everything you need to know about our delivery process:
Order Processing and Shipping Times
- Orders are generally processed and dispatched within 2 business days after payment is received.
- We ship all packages via UPS with tracking and drop-off without a signature. If you prefer delivery by UPS Extra with a required signature, additional charges may apply. Please contact us before selecting this option.
- You will receive a tracking link to monitor your package in real-time.
Shipping Fees - Shipping fees include handling, packing, and postage costs. Handling fees are fixed, while transportation fees vary based on the total weight and destination of your shipment.
- To minimize costs, we recommend grouping your items into a single order. Separate orders placed at different times cannot be combined, and shipping fees will apply to each.
Special Cases
- If an item is out of stock and requires reordering from our reseller, delivery times may be longer. We will inform you promptly in such cases.
- For fragile or high-value items, we take extra care to ensure they are securely packed for safe delivery.
How to Contact Us
If you have questions or concerns about your delivery, feel free to contact us. Please provide the following details to assist us in resolving your issue quickly:
- Your order number.
- Your full name and contact details.
- Any additional information related to your order or delivery (e.g., tracking number).
Returns and Refunds
If you need to return an item, please contact us first to initiate the return process.
- Items must be returned in their original condition and packaging.
- Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect upon receipt.
- Refunds will be processed once we receive and inspect the returned items.
Additional Notes
- Boxes are amply sized, and we ensure your items are well-protected.
- For international orders, customs duties and taxes may apply based on your location. These fees are the responsibility of the customer.
Contact Us
For assistance, reach out to our customer support team via email or phone. We're here to help and ensure your order reaches you as quickly and safely as possible!